Shipping Policy
Effective Date: 11-06-2024
Welcome to Trckem!
Thank you for shopping with Trckem. We are committed to providing you with high-quality cosmetic chemicals and ensuring that your order arrives safely and promptly. Please review our Shipping Policy for detailed information on how we handle shipping and delivery.
1. Order Processing
1.1 Processing Time: Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
1.2 Order Confirmation: Once your order is placed, you will receive an order confirmation email with your order details. If you do not receive this email, please check your spam folder or contact us at trckem.in@gmail.com
2. Shipping Methods and Delivery Times
2.1 Shipping Options: We offer several shipping options to meet your needs. During the checkout process, you will be able to select your preferred shipping method. Our shipping options include:
- Standard Shipping: [Delivery time, typically 5-7 business days]
- Expedited Shipping: [Delivery time, typically 2-3 business days]
2.2 Delivery Times: Delivery times are estimates and may vary based on your location and the shipping method selected. Please note that delivery times do not include order processing time.
3. Shipping Rates
3.1 Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. The total shipping cost will be displayed at checkout before you complete your purchase.
3.2 Free Shipping: We offer free standard shipping on orders over specific amount as mentioned on website or social media.This offer applies to deliveries within India only.
4. Order Tracking
4.1 Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.
4.2 Tracking Issues: If you do not receive your tracking information or if you have any issues with tracking your order, please contact us at trckem.in@gmail.com
5. Delivery Issues
5.1 Incorrect Address: Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you have provided an incorrect address, please contact us immediately at trckem.in@gmail.com.
5.2 Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us at trckem.in@gmail.com as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your order.
5.3 Delivery Delays: While we strive to ensure timely delivery, we are not responsible for delays caused by carriers, weather conditions, or other unforeseen circumstances. We will do our best to keep you informed of any significant delays.
6. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Trckem
H-269, Sector-2,DSIIDC,
Bawana Industrial Area, Delhi, 110039
Email: trckem.in@gmail.com
Phone: 8899999813
Thank you for choosing Trckem. We value your business and are committed to providing you with excellent service and high-quality products.